Professional Renewable Energy Institute Refund Policy
Effective Date: January 22, 2024
This Refund Policy applies to all purchases made through the Professional Renewable Energy Institute (“PREI”) website for access to online courses and other digital products.
Non-Refundable Policy:
Please note that all course purchases made through our website are non-refundable. This means once you pay for a course, you will not be entitled to a refund, regardless of the reason. This is because our courses are digital products instantly accessible upon purchase, making them difficult to retract once downloaded or accessed.
Reasons for Non-Refundability:
Instant access: Upon purchase, you receive immediate access to all course materials, including videos, lectures, quizzes, and downloadable resources. This makes it impossible to un-sell or retract the product.
Content Availability:
All course content is clearly described and readily available for review before purchase. We encourage you to review the course information and sample materials carefully before making a purchase.
Technical Support:
We provide comprehensive technical support to ensure you can access and utilize all course materials without difficulty. If you encounter any technical issues, please contact us at info@professional-institute.com
Exceptions:
In rare cases, we may consider refund requests on a case-by-case basis, only under the following circumstances:
Duplicate Purchases: If you have accidentally purchased the same course twice, we will provide a full refund for the duplicate purchase.
Technical Issues: If a technical issue prevents you from accessing the course materials despite our best efforts to resolve the problem, we may consider a refund.
To Request a Refund:
If you believe you qualify for a refund under one of the aforementioned exceptions, please contact our support team within 3 days of your purchase. We will review your request and respond within 7 business days.
Please Note:
The decision to grant a refund is solely at the discretion of PREI.
This Refund Policy is subject to change at any time without prior notice.
Further Information:
If you have any questions about our Refund Policy, please contact our support team at info@professional-institute.com