Professional Renewable Energy Institute Course Access Policy.
Effective Date: January 22, 2024
This policy applies to all purchases made through the Professional Renewable Energy Institute (“PREI”) website for access to online courses and other digital products.
Course Access:
Once you purchase a course on our website, you will gain immediate and ongoing access to all course materials, including videos, lectures, quizzes, and downloadable resources. This access is permanent and cannot be revoked unless otherwise stated in the specific course terms and conditions.
Non-Refundable Policy:
Please note that all course purchases made through our website are generally non-refundable. However, in exceptional circumstances, refunds may be considered on a case-by-case basis.
Eligible Exceptions:
- Technical Issues: If a technical issue, beyond our reasonable efforts to resolve, prevents you from accessing the course materials, you may be eligible for a partial refund.
- Duplicate Purchases: If you have accidentally purchased the same course twice, we will remove the duplicate purchase from your account and issue a partial refund, minus applicable transaction fees.
Partial Refund Considerations:
Please note that any refunds granted under the exceptions mentioned above will be subject to certain deductions:
- Transaction Fees: The processing fees associated with your original purchase will be deducted from the refunded amount.
- Administrative Fees: To cover internal processing costs, an administrative fee may be deducted from the refunded amount.
To Request a Refund:
If you believe you fall under one of the eligible exceptions listed above, please contact our support team within 3 days of the purchase date at info@professional-institute.com. In your email, please state your request for a refund and the reason for your request.
Refund Processing:
Once we receive your refund request and review your case, we will respond within 7 business days. If your request is approved, the partial refund will be issued to the original payment method used for the purchase, minus the applicable deductions.
Course Removal:
In certain situations, you may request the removal of a purchased course from your account. Please note that course removal does not constitute a refund. While the course will no longer be accessible or visible in your account, the original purchase remains valid and no compensation will be provided.
Further Information:
If you have any questions about our Course Access Policy, please contact our support team at info@professional-institute.com